Process

For the productivity to be high not only the robust processes need to be in place but have to be executed as per their design. Processes are like the nervous system that  needs to be functioning 24X7, period!

Most of the negative customer experiences arise from improper execution of the Pre-Sale, Sale and Post sales process. The prime reasons for the process execution gaps are 1) Processes are not well defined, standardised  and documented and 2) Process awareness is not adequate and there is knowledge gap amongst the employees & 3) Process are not being followed (like a ritual) by every employee. All these negatively impact the overall customer experience hence sale loss.

At Productive-mate, we have expertise in design & documentation of customer processes. We undertake process training, process implementation and process audits. Our programs are specially designed to build a mind set of “First time right” & “Every time right”.